Question 1

Is the price fixed once I book?

Accepted Answer

Yes. The price you see is the price you pay — no gratuity added, no tax, no surge. Any optional extra you choose is shown with its price before you confirm.

Question 2

What optional fees might apply?

Accepted Answer

Meet & greet (driver meets you inside at baggage claim) is $20 for the first hour, and a child seat is $10 each — both shown before you confirm. The first 60 minutes of airport wait is free; after that it bills by the hour.

Question 3

What vehicles are in the fleet?

Accepted Answer

Executive Sedan, Premium SUV, Luxury SUV, and an Sprinter Van for group transfer — sedan, SUV and van only. No stretch limousines or party buses.

Question 4

Do you serve weddings or party bus rentals?

Accepted Answer

No. DCA Limo Service is executive car service — airport, corporate, point-to-point, group transfer, and hourly. We do not run weddings, stretch limousines, party buses, or casino tours.

Question 5

Do you track my flight if it is delayed?

Accepted Answer

Yes. Flights are tracked in real time and your driver’s arrival adjusts automatically — you are not charged extra for a delay.

Question 6

How long is the free wait time at the airport?

Accepted Answer

The first 60 minutes after your actual landing time are complimentary. After that, wait time bills by the hour — see the Policies page for the exact rate per vehicle.

Question 7

Can my driver meet me inside at baggage claim?

Accepted Answer

Yes, meet & greet is available — your driver waits inside with a name sign for $20 for the first hour, disclosed before you book.

Question 8

Do you serve Dulles and BWI, or only Reagan National?

Accepted Answer

All three — DCA, IAD and BWI — with the same flight-tracking and wait policy.

Question 9

What if my flight is diverted or my gate changes?

Accepted Answer

Your driver is tracking the flight, not just the schedule you booked, so a gate or terminal change is already accounted for by the time you land.

Question 10

How does monthly billing work for a corporate account?

Accepted Answer

One invoice covers every trip on the account for the month — riders never handle payment themselves.

Question 11

Can we set vehicle preferences per traveler?

Accepted Answer

Yes, preferences are saved per traveler once an account is set up.

Question 12

Is dispatch available outside business hours?

Accepted Answer

Yes, dispatch runs 24 hours for corporate accounts, including early-morning and late-night pickups.

Question 13

Can we book group transport for a visiting team under the same account?

Accepted Answer

Yes — group transfer in the Sprinter Van bills to the same corporate account as any other trip.

Question 14

Do you charge more for round-trip bookings?

Accepted Answer

Round-trip is booked as one reservation with both legs priced up front — no surprise second charge.

Question 15

Is the price fixed once I book?

Accepted Answer

Yes — the price you see is the price you pay. No gratuity added, no tax, no surge.

Question 16

Can I change my return time after booking a round trip?

Accepted Answer

Yes — call dispatch to adjust the return time; the original price holds as long as the trip details stay the same.

Question 17

How many people fit in the Sprinter Van?

Accepted Answer

Up to 14 passengers with luggage — one vehicle instead of coordinating several separate cars.

Question 18

Can the van handle an airport group pickup?

Accepted Answer

Yes — one van meets the whole group at one curb, tracked against the flight the same as an individual pickup.

Question 19

Can we book the van for a full conference day, not just one transfer?

Accepted Answer

Yes — that is booked as Hourly & As-Directed with the Sprinter Van selected as the vehicle.

Question 20

How far do you drive outside the DC metro?

Accepted Answer

City-to-city covers destinations across the wider Mid-Atlantic — tell us the destination and dispatch confirms your rate.

Question 21

Why is this quoted instead of priced instantly?

Accepted Answer

Long-distance trips vary enough by route that dispatch confirms the exact rate directly rather than an automated estimate.

Question 22

Is this the same chauffeur the whole way, or a handoff partway?

Accepted Answer

The same chauffeur and vehicle for the full trip — no handoff.

Question 23

What is the minimum booking for hourly service?

Accepted Answer

Three hours. Your chauffeur stays on standby for meetings, multi-stop days, or a roadshow schedule.

Question 24

Is hourly service ever priced instantly?

Accepted Answer

No — hourly is always custom-quoted by dispatch, never an automated instant price.

Question 25

Can the schedule change once the booking starts?

Accepted Answer

Yes — as-directed means your chauffeur follows the day as it unfolds, within the booked hours.